Evidence & impact

Real organisations. Real numbers. Real behaviour change.

We believe evidence should be specific and honest. Below are selected programmes and the outcomes they delivered — alongside a transparent account of where our experience comes from and why it matters for public-service organisations.

Where our experience comes from

Commercial scale, directly relevant to public service

Our largest programmes to date have predominantly been delivered in large, complex commercial organisations — multi-site and multi-country, where behaviour has to change consistently across thousands of people.

We are transparent about that. We do not claim decades of public-sector contracting behind us. What we bring is directly relevant capability: the proven ability to change leadership, behaviour and operational performance in large, distributed, frontline organisations — exactly the conditions found across government, health, housing and local public services. We keep the heritage; we change the frame.

How to read the figures below. Every number on this page reflects outcomes from real programmes. Where a client is named, it is named with permission. We are happy to talk through the detail, scope and context of any example as part of your due-diligence process.

Selected case studies

Programmes and outcomes

Large-scale UK behaviour change

A single programme reaching approximately 26,000 employees

A large-scale behaviour-change programme delivered across a major UK organisation, reaching around 26,000 people with a consistent set of behavioural expectations — making it clear, at every level, what good looks like day to day.

~26,000
employees reached
UK-wide
delivery footprint
Clearer
behavioural expectations
Multi-country leadership & service change · Hunkemöller

Consistent leadership and service behaviour across 700+ locations

A multi-country leadership and service-change programme delivered across a network of more than 700 locations, training over 8,000 people and lifting commercial and people measures within a short window.

700+
locations
8,000+
people trained
+3pp
conversion, in two months
Uplift
in average transaction value
Higher
employee NPS
Multi-country
consistent delivery
Organisational transformation · Rituals

Culture and capability change, alongside commercial growth

A multi-year organisational and culture programme — building consistent behaviours and rituals across the business — delivered alongside measurable commercial improvement and a stronger, more efficient service standard.

+20%
YoY global sales growth
72→88%
mystery-shop score
Reduced
training time
Operational excellence · Global sports brand

A digitised playbook for consistent operational delivery

We helped a global sports brand turn operational standards into a digitised playbook — making good practice easy to access, apply and sustain consistently across its retail estate.

“In just 7 weeks TIRA helped us to achieve a comprehensive digitised operational playbook for our stores across Europe. Game changer!”
— Head of Retail, global sports brand

What the evidence shows

The capabilities public-service organisations need

Change at scale

Reaching tens of thousands of people, across hundreds of sites and multiple countries, without losing consistency.

Behaviour that holds

Measurable shifts in observable behaviour — not just satisfaction scores — sustained beyond launch.

Outcomes that matter

Improvements in performance, service quality and employee experience, tracked against agreed measures.

Want the detail behind these numbers?

We are glad to walk through scope, methodology and context as part of your evaluation or due-diligence process.

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